Client Testimonials for Database Mart

Okay, I understand that many service providers offer monitoring metrics services, such as setting monitoring thresholds, notifying via email when VPS CPU usage exceeds 90%, etc.

Cathy solved the problem.Excellent problem-solving skills.Very polite and respectful.Additionally, I am satisfied with the product purchased and the support they provide.

July was an extraordinary agent and provided all the support I needed. Deserves a reward.

Thank you for been there for me and get my issue and my questions resolved

issue not resolved due to hardware failure, but staff was quick with reply

This might be the best website I have ever tried for virtual computers :)

This person's salary and position should be increased, he helped me for an hour without a break, may God be pleased with him

Thank you for a job well done. I love your style of solving issue

Cathy is a good support. Answered my question with professional way. Thanks. Protect her at all cost.

mario was very gentle and effective with my requests. very satisfied

Took a bit of time, but eventually got my problem figured out and solved. Thanks! :)

very helpfull agent provide information for problem error facing and help thanks

Your support team (Jonathan & Jayden) were extremely professional and very quick responding in assisting me with the identification and resolution of the technical issues I was experiencing with my hosted server. Thanks for the Great Work!

The staff I consulted with had the best service spirit. I am very satisfied.

excelente soporte me ayudo con las dudas y me llevo de la mano para poder arreglar mi problema con la RDP.

Hiker deserves lots of praise for staying calm during an hour long troubleshooting.

So far DBM has been great, the products are great for the most part, the customer service techs always have the knowledge to fix the problem and are always nice

Helped me with everything I needed, please print a photo of this person and put it on the wall and write "employee of the month"

The agent did everything possible to help me, but 1 server (69.197.142.41) is still down

Very nice, hard worker and does not complain when it is a lot of work.

I am very happy with the level of service you provide, keep up the good work, your support staff is very fast in resolving problems, you all are the best.Best RegardsHenry

This support is on another level like hiker was the best thank you for your great customer support guys 🫡

Preston He is very good person and he helped me very well, I'm satisfied with his services. Thanks Preston.

Superb service. I'd certainly keep using you guys for the great support you have

Very Nice person, did help me very fast and explained things very well

Iris's attention on Iris's attention on all the occasions when I had to contact her today was excellent. I would like to clarify that in a previous connection with Iris I marked her help as NEUTRAL. It was my mistake, I should have checked option 05, extremely satisfied.Is all thanksall the occasions when I had to contact her today was excellent.

Sky is always very friendly and easy to work with. I have faith she can fins out what is going on, although it may take some time. This issue has been plaguing us for several days.

Cathy supported me with the technical concepts for a better decision.

Thank you always for your quick response. Mario Q was the agent who helped me now. He/she did it quickly. Thank you again for your service.

My issue was jhandle and resolve quickly. It's awesome.stephane

Sky did a good job of making it so I could get into our servers again. We still need help getting our servers to communicate with each other so our scripts run successfully.

Tech answered my questions and us redoing the server to do what I needed it too.

Best Wishes Team DBM and it's our honour to work with you too 👍👍

Jonathan is a Pro. and very polite. I strongly advice to raise is salary!

cathy is good. very good at communicating and solving issues. thanks

Thanks So Much for help and Understand me Good night Mohamed Wael from Joystick6

DATABASE MART Support team answer in 1-2 minutes help you to find your plan and respect you Thanks Hiker for your Help

Although I had to wait almost 3 hours to get support, once it arrived Penny G was able to quickly correct most of the issues to where we are again able to have our production scripts finish successfully.

A collaboration, of more than a decade. Once more, thank you for your great support and professionalism.

AMAZING CUSTOMER SERVICE!!! REALLY QUICK RESPONSES AND SPOT ON!!! WOULD LIKE TO REQUEST PENNY EVERY TIME FOR ASSISTANCE!!!

I use the VPS service of Database Mart site, there was a problem and within 2 hours my problem was solved. I am very satisfied with the service I received, I recommend it to everyone :)

can you assign the ip to my 2nd NIC at the earliest? as i see my 2nd NIC is in down state. kindly do the needful

Penny assisted and resolved my problem. Thank you very much for your patience and knowledge.

Thanks Penny. I have informed Lily and she will reply to the ticket. Kindly get the IP updated after that asap. Best Wishes :)

Good And Nyc Persons And Best Good Support Team Person. Thank You Sir So Much

perfect customer service support Thank you so very much - Simon Wilby WILBY.Ai

The best support i've until now, very helpful and support for more than an hour

I am very happy with your support. A guy name Hicker really help/guide me to decide on purchasing the VPS

Very helpful. my issue was resolved in an instance. i'm very pleased

The agent clearly communicated with me and solved my problem in no time. Thanks.

Sky, you are the best! :D You just gained a loyal customer! Thank you very much for the quick support, it's my first day with your company and I was extremely satisfied with the support, thank you!

The customer service is very enthusiastic and the response speed is very timely.

Very clear, responsive and helpful. Never thought asking for support could be a great experience like this. Thank you

Extremely quick and responsive, Wade was a perfect support agent

Friendly explanation about the use of the server and its possibilities.

Agent Cathy is reactive and efficient. She quickly solved my issue. I recommend.

Super fast support, immediate solution and the problem was permanent solved. Amazing!

Agent was extremely helpful and solved my problem very quickly. I appreciate Hiker solving the issue so fast and being so kind.

Thanks hicker I see you typeing on the end of chat sorry for that 😂 I feel ....

Thanks CodyThe best customer service ever! I'm a happy customer.Thanks

Sky confirmed that retail license is what my server was asking for,

the VPS products/services are incredible. The value the customer needs and they focus on his satisfaction.

Thanks Code H for creating ticket to the belling team thanks so much ❤️❤️

Support agent has access to my ACTUAL PASSWORD. NO SECURITY AT ALL. THE WORST

Sky was very helpful and a good service person. I would recommend him and the company to everyone I know.Thanks A lot.

Thanks for trhe prompt reponse and request to verify the initent of the ticket.

Let's try it first, recycle current server and recreate new server

Patient, kind, and helpful. Needs a raise. Crazy it's only one person working.

Mario so fast in his respons and He understands all critical situations

very good customer care.. he got the problem give a solutions immediately .. this kind of the person for your company strength

July helped me with my issue with professionalism and in really short time, i am extremely satisfied.

hi I get “Your account has been suspended. You are temporarily unable to log in. Please contact us if you have any concerns.” when I try to log in to my account, please help me fix it. my email vgh464748g@gmail.com

Cathy was patient and able to fix the problem very quickly. Very positive chat.

This communications channel is the only way that I've been able to get information about a downed server during this extreme situation. I am very relieved to understand the nature of the issue and status of repair efforts. My server has been unavailable for over 12 hours and that is highly abnormal for a VPS at this datacenter. My support ticket was not getting replied to and my customer was getting uncomfortable. Chat gets my vote as a keeper and I will use it more frequently. (I am responsible for 6 VPS servers)

Alina help me to get the best requirements for my work and understand my problems

Yes, Ryan handled the issue very quickly, but he closed the chat before I could ask a couple questions about the fix he made. We have had this fixed before but it broke again in a couple fo days, and I wanted to ask whether the change he made would be broken again by hackers making unsuccessful attempts to login to the server. I assume the answer is yes, but I wanted to validate that. He said our (my) repeated attempts to unsuccessfully login caused the issues. I AM VERY CAREFUL ABOUT LOGGING IN to make sure I am not the reason for issues like this. I am sure it was NOT me.

My IP address was on the blacklist, I was never asked about my IP address till now

This customer support Is the best, like there's nothing that can rate how good it is.

competent professional person was able to answer all my questions quite quickly

Answered to questions I asked, was nice and pointed me in the right direction

Very good man Sky, he helped me through out my payment. I hope the support continues to be like this through out my duration

You are guys very polite; I really appreciate it! Thank you guys!

Cathy was very helpful on the online chat and was able to handle the issue quickly. That said, we did have to wait from about 11:15 AM CT to almost 8 PM CT to have the issue corrected.

The agents were very supportive in resolving the issue, which was ultimately resolved by restoring a backup of the server, because we was hijacked with ransonware.

Support was great and quick, my only recommandations was for having a upgraded website with a good interferance and changing the plans manullay by user. As I need to contact on support for that. Well Yiding, the guy who asseted me was a great, he made it quick and was good to communicate, my ratings goes to him and all support team! Thank you xD

Queta helped me out, it's been really nice chatting with her. She is polite and helpful. Gonna buy your product. Thank you

Your customer support team is very fast and always solution orianted. Thank you very much.

As always, great customer service. Great company that thinks about their customers

Agent worked to correct the issue quickly, however there was a long delay before the chat was picked up by an agent. I assume the staff was quite busy, but almost 40 minutes is a pretty long gap when a companies production server is down.

Cathy really working hard to fix my problems Thanks Cathy and your efforts recorded

Jay was extremely efficient and demonstrated care and understanding for my problem.

Considering your infrastructure had been hit by a tornado, I say thank you so much for assisting. In my thoughts and prayers.

person with great patience and knowledge to detect and solve the problem posed.I recommend it 100%

He tooks time to listen to my complains in the pphpmyadin, that I have been facing for the past 24hrs and gave me specific time to sort it out.

Paid Account has been activated! Dear velu R, Congratulations! Your paid account has been officially activated. It enables you to make payments for your service

After 12 hours waiting for support, Finally i found someone that solve my probelm in 5 min. thanks!!

Works very hard to fix your problem and give you the correct information in a timely manor. He deserves a Raise!!!!!!!

a real professional. He worked for 1 hour and found and solved the problem.

Queta was absolutely amazing solving all my issues, with extremely patience and dedication. outstanding professional thank you so much!!!

Thank you so much for your help and support. Best Wishes Always. Awaiting reply.